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How To Order
Order Online: The easiest way to order is with our shopping cart on our
website, it is totally secure and very easy to use.
Order by Telephone-Fax: You can phone-fax your order through to us between
9am and 6pm daily. If you are in the UK call 01253 738336, if you are
outside the UK call +44 (0) 1253 738336.
Order by Post: If you would prefer to post your order to us, you can send
card details, cheque or postal orders payable to Videoscene. Please see
below for our address and other details.
Delivery Information
UK Online-Telephone-Fax Orders: Orders received before 12noon are normally
dispatched the same day or at least within 48 hours of it being placed
subject to stock levels, Company closure and bank holidays. Please allow
seven days after placing your order before contacting us to chase it up as
most orders will arrive within that time.
UK Post Orders: Please allow about 10 working days for delivery. If there is
going to be a delay for any reason we will inform you when you place your
order.
Mailing Information: Within the UK we use the Royal Mail First Class
service so your order is usually delivered by the second day after posting.
Additional Royal Mail services are available to you at cost upon request,
which are Recorded Delivery (which requires a signature on
delivery) and Special Delivery (which guarantees next day delivery). We are
also happy to write additional delivery information on your parcel such as
"If no answer, leave next door" etc. Please contact us with any special
requirements. We cannot ship deliveries to APO-FPO addresses.
Problems: We rarely experience problems with Royal Mail deliveries, but
obviously sometimes things do go wrong. If you do not receive your order
within seven days please contact us so we can look into it. If you receive
your order but it has been damaged en-route please tell us so we can replace
the goods and arrange compensation with Royal Mail.
Overseas Orders: Orders are very welcome and are normally dispatched the
same day or at least within 48 hours of it being placed subject to stock
levels, Company closure and bank holidays. If there is going to be a delay
for any reason we will inform you when you place your order. Airmail postage
is calculated at checkout according to your location and the weight of your
order. Royal Mail airmail delivery aims are as follows: Western Europe - 3
days following day of posting; Eastern Europe - 4 days following day of
posting; Outside Europe - 5 days following day of posting. Customs, Taxes &
Duties: You may be required to pay import duties and taxes which are levied
once your order reaches your country. Additional charges for customs
clearance are also your responsibility; we have no control over these
charges. Customs policies vary widely from country to country; you should
contact your local customs office for further information. In addition, when
ordering, you are the importer for customs purposes and you must comply with
all laws and regulations of the country in which you are receiving the
goods.
Cancellation
Once you have placed your order you will be sent an email confirmation which
gives all the details of your order. You can cancel from the day you placed
the order up to 7 days after receiving the goods for any reason. Returning
orders or item-s is at the consumers cost. For your own protection, we
suggest you use a secure delivery method, which requires a signature upon
delivery. Please return the items to Videoscene, PO Box 243, Lytham St Annes FY8
9DE. Please include the following information: your name and address, order
number, reason for return and the date on which you received it. We will
refund the full amount paid within 30 days.
Returns
We endeavour to supply only the highest quality products. However, if you
are unhappy with a product in any way it can be returned to us within 28
days following these steps. Returning orders or item-s is at the consumers
cost. For your own protection, we suggest you use a secure delivery method,
which requires a signature upon delivery. Please return the items to Videoscene,
PO Box 243, Lytham St Annes FY8 0DE. Please include the
following information: your name and address, order number, reason for
return and the date on which you received it.
Faulty Items - If an item is found to be faulty or not what you ordered, or
for any other reason which is our fault, please contact us to arrange a
return. If the goods are found to be faulty a replacement will be sent. If
the goods are not what you did not ordered, the correct goods will be sent.
DVD Compatibility
Most of our train dvds are now available as "pressed" disks which are as
compatible and fault-free as it is possible to be. Some of our older train
dvds and all tram dvds are only available as "burned" disks which are
compatible with at least 95% of modern dvd players. If you have trouble
playing one of our dvds or videos, please telephone or email us to discuss
the matter. Returning orders or item-s is at the consumers cost. For your
own protection, we suggest you use a secure delivery method, which requires
a signature upon delivery. Please return the items to PO Box 13, South
Shore, Blackpool FY1 1TA. Please include the following information: your
name and address, order number, reason for return and the date on which you
received it. If you return a dvd which is found to be fault-free (ie. it
plays perfectly in our Sony and Panasonic players) we will consider your
machine incompatible with the dvd and will exchange it for a pressed dvd of
equal value or for a vhs copy of the same title. If any dvd or video is
found to be faulty we will send a new copy of the same item and your return
postage will be refunded.
Privacy Policy
When you place an order we collect your name, e-mail address, mailing
address, phone number and credit card information. We may record which
products you are interested in and which products you purchase. We also
monitor customer traffic patterns and site use which enables us to improve
the service we provide. This information is used to process orders and to
provide a more personal shopping experience. If you have any question
regarding our privacy policy please contact us using the details shown
below.
We may use this information to very occasionally tell you about changes to
our website and to let you know about our products or services. If you do
not wish to receive this information, please send us an email to the address
below. We do not sell, trade or rent your personal information to other
companies.
Security
When you place orders or access your account information, you are connected
to our secure server. The secure server software (SSL) encrypts all
information you input before it is sent to us. Furthermore, all information
is collected lawfully and in accordance with the Data Protection Act 1988.
Cookies
Cookies are alphanumeric identifiers that we transfer to your computers
hard drive through your Web browser to enable our website to track items in
your Shopping Basket and Permanent Cart. They also allow us to provide
features such as personalised greetings. Cookies allow you to take full
advantage of some of our most innovative and useful features and we
recommend that you leave them turned on so you can take advantage of our
many special features.
Copyright-Trademarks-Data Protection
All content included on this site including but not limited to web site
design, text, graphics, logos, and the selection and arrangement thereof are
the property of Videoscene Ltd. and are protected by UK and international
copyright laws. All software used on this site is the property of Videoscene Ltd.
or its software suppliers and is protected by UK and international
copyright laws. You may view, copy and print portions of our website for the
sole purpose of placing an order with us. The materials on our website may
not be used for any other purpose. We will use the information you provide
and the records of items you buy to constantly monitor and improve our
service and for marketing purposes in accordance with our Privacy Policy.
Contract for the supply of goods
The display of goods on the Videoscene Ltd. site amounts to an invitation to
treat only and is not an offer to sell goods at any price indicated. No
contract for the supply of goods will be deemed to exist between you and
Videoscene Ltd. unless, and until, an email is sent by Videoscene Ltd. to you
confirming that your order has been accepted. This confirmation e-mail
amounts to an acceptance by Videoscene Ltd. of your offer to buy goods from
Videoscene Ltd. and this acceptance is effective regardless of whether or not
you receive the e-mail. Videoscene Ltd. are free to withdraw from a prospective
contract at any time prior to acceptance. This also applies in the case of
any error or inaccuracy in respect of the goods, any description applied to
the goods, the availability of the goods or the order itself.
Payment
You can pay by Visa, MasterCard, Electron, Delta, Maestro, Switch or Solo
cards. To ensure that shopping on-line is secure, your credit-debit details
will be encrypted using SSL technology. You may also pay by cheque or postal
order or PayPal. The prices displayed on the web site are in £GBP British pounds
Sterling.
General
We may change or withdraw any part of our website, or may refuse you access
to the website at any time if we consider it necessary. These terms are
governed by the laws of England and any disputes will be decided only by the
courts of England. Our terms and conditions do not affect your statutory
rights as a consumer.
Complaints
If you have any comments about anything we do please contact us using the
details below. We endeavour to respond to all complaints within two working
days.
Contacting Us
Our New Address is :
Freepost
Videoscene
FY8 9DE
Email - sales@videoscene.co.uk
Telephone and Fax Number - 01253 738336 (2 lines)
We can be contacted by telephone from 9am - 6pm GMT, daily.
A 24 hour answer machine is available outside these hours or if nobody is
available. Please DO leave a message - your call is important to us and we
WILL call you back!
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